Accessibility is not a destination. It is a process.
, by Annemarie Postma, 2 min reading time
A hotel doesn't have to be 100% accessible today. An airline doesn't have to have solved every challenge yet. And a travel company doesn't have to wait until everything is perfect before it starts. In fact, waiting for perfection might be the biggest problem of all. Because accessibility is not a destination. It is a process.
Let your travelers join in
Suppose you discover that a few rooms could be made more accessible. You could wait until everything has been adapted and then say: “Look how accessible we are.”
But you could also do it differently. Share what you have discovered. Show what could be improved. Ask travelers what they consider important. Show them which adaptations you are going to make. And come back later with the results. Make your traveler part of the process. That is not a weakness. That is a strength.
Honesty builds trust
An organization that says: “We are not there yet. These are the areas we are working on,” comes across as much more credible to us than an organization that shouts: “We are fully accessible!”
Because the first organization shows that it listens, learns, and actually does something. And people want to be part of that.
Accessibility becomes a story
An adaptation doesn't have to be a technical story. A shower grab bar being moved. A room being redecorated. A transfer being adapted. An employee being trained. A pool finally getting a good solution for guests with a disability.
Show it. Turn it into content. Explain why you are changing something. Show the people who are working on it. And above all, give the traveler a voice. Because it is those stories that make accessibility human.
Together, it gets better
At Accessibly Yours, we therefore do not believe in a one-off audit after which an organization receives a report and the case is closed. We believe in improving together. We map out where you stand. We show you where the opportunities lie. We help you set priorities. And if you like, we stay involved to see what actually changes.
You don’t need to have all the answers
Above all, you need to be prepared to ask the right questions. And perhaps that is the most beautiful form of inclusive hospitality: not pretending you already know everything, but showing your travelers that you listen.
blog posts
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, by Annemarie Postma Accessibility is not a destination. It is a process.
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, by Annemarie Postma Accessibility legislation: what does your organisation need to know?
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, by Annemarie Postma Interview with founder Annemarie Postma
